Shipping and Returns
GUARANTEE
Every piece of Après Youth Jewellery is covered by a 1 year warranty on manufacturing defaults with receipt of a valid proof of purchase. If your piece requires repairing after this date please contact us and we will provide you with a quote.
If a piece arrives to you damaged this is classified as faulty and you must let us know within 20 days of receiving it.
RETURNS
Après Youth accepts returns or exchanges of the Products purchased from our e-shop within 20 days of the delivery confirmation date. Custom Orders or orders with engraving are final sales and cannot be returned.
The Product must be returned in its original condition, unaltered, unused, undamaged and in the original packaging. All returns and exchanges are subject to a quality inspection before they are accepted.
Any Product with signs of wear, damage, or alteration cannot be accepted.
If you decide to return your order, please email studio@apresyouth.com with : Full Name, Phone Number, Order Number and Type of Return: Return for Exchange, Return for Refund, Return for Repair.
RETURN FOR EXCHANGE
To initiate an exchange, please email studio@apresyouth.com
If an item is in stock, you may exchange your Product for another size, colour variant of the same model originally purchased or with a new style. If the new style is worth a greater value you will need to pay the difference, if the new style is a lower value then we will refund you the difference.
RETURN FOR REFUND
To initiate a return for refund, please email studio@apresyouth.com. We offer refunds for 20 days from the date the jewellery is received.
RETURN FOR REPAIR
For repair/re plating enquiries, please email studio@apresyouth.com please indicate the required repair within the email and include photos.
The repairs will be approved on a case-by-case basis and we reserve the right to decide whether the repair is covered under the warranty as a manufacturing defect or not. Non-warranty repairs will be subject to a price estimate based on the damage or difficulty of the job, which will be submitted to you for acceptance before any repair.
SHIPPING
We ship our pieces using Royal Mail tracked 24 or Special Delivery (next working day) for UK shipments and Royal Mail international Tracked & Signed for worldwide deliveries.
Pieces being delivered within the UK on a tracked 24 service should reach you in 3-5 working days from you placing the order. Special Delivery orders will reach you the next working day if your order was placed before midday. If the next day service is unavailable at the checkout this is due to us being short staffed, we will only offer this service if we are able to fulfil the orders the same day.
International shipments will take 10-17 working days depending on the destination.
Shipping rates within United Kingdom up to £7.00 GBP
Shipping rates for European Union £16.00 GBP
Shipping rates for the Rest of the World £17.50 GBP
All Shipping rates are inclusive of insurance and come with a tracking number. For international shipments where there are import duties to be paid these will be an additional cost and are not currently calculated at check out although we are working on this.