FAQs

Après Youth Jewellery

Will my piece look exactly like the product image?

We use natural precious and semi-precious stones and our pieces are all hand-finished so there may be slight variations in your piece to those in the online pictures.

These differences make each individual piece special but if you are not 100% satisfied, please don't hesitate to contact us at studio@apresyouth.com

I’ve lost one earring, can I order a replacement?

We understand how frustrating this can be and will try to accommodate a replacement but it depends on the style and if we have it in stock. Please email us at studio@apresyouth.com and we will do our best to help.

Where is the Jewellery made?

Our Jewellery is made in Jaipur in the state of Rajasthan in India, where they have been making the finest jewellery for hundreds of years. We have been working with the same factory for over 10 years, and the team in London make regular visits to see them.

What is your sustainability policy?

We are a new brand and are in the process of working on this in more detail. We are constantly striving to improve our processes and make them more sustainable. Currently we are using recycled materials whenever possible and our packaging is FSC certified meaning it comes from a forest where no more wood is cut down than the forest can reproduce and all foresters have proper training, safety equipment and a decent wage. Our factories are currently installing solar panels and use recycled water to limit their economic impact.

 

Product information and Care

What is gold vermeil?

Gold vermeil is sterling silver with at least 2.5 microns of 22k gold plating bonded to the outside using electroplating.Gold vermeil is the highest quality, and longest lasting option aside from solid gold. Standard gold-plated jewellery is usually a base metal with 0.5 - 1.0 micron of gold plating making gold vermeil much more durable and longer lasting. 

How long will my gold vermeil last?

The gold vermeil on Après Youth pieces should last for up to 10 years. You can help to protect them by keeping your pieces dry and away from direct contact with perfumes or other chemicals, and storing them away from direct sunlight. Pieces can be cleaned using a soft cloth and a mild soapy detergent, making sure to dry them thoroughly straight after cleaning.

If at some point in the future you want to replate your piece please contact us at studio@apresyouth.com and we will come back to you with a price and lead time for this service.

How do I care for my Après Youth jewellery?

You can help to protect them by keeping your pieces dry and away from direct contact with perfumes or other chemicals, and storing it away from direct sunlight.  Pieces can be cleaned using a soft cloth on its own or with a mild soapy detergent, making sure to dry them thoroughly straight after cleaning.

Please contact us at studio@apresyouth.com if you have any questions or would like further advice on care.

How do I work out my ring size?

Our ring sizes are measured using the millimetre (mm) circumference sizing, so you can simply use a soft measuring tape wrapped around your finger to work out your size. Make sure you leave enough room for it to go over your knuckle! If you know your ring size but use a different measuring system you can look up the mm size on an online ring conversion chart.

 

Payments

What forms of payment do you accept?

We accept the following payments :

Visa,Mastercard, Maestro, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay

How do I purchase an online gift card?

You can buy an online gift card by clicking on the ‘gift card’ tab under the jewellery header in the main menu on the homepage

How do I apply a discount code?

You can apply your discount code to your purchase at check out. If you are having issues applying your discount code please email us at studio@apresyouth.com

 Can I pay over the telephone?

We are not currently able to process payments over the phone. If you are struggling to check out online please email us and leave your phone number and someone will give you a call to help.

 

Delivery and Returns

 Where do you ship to?

We ship within the UK and to 60 countries internationally. For goods shipped outside of the UK you will need to pay any import or customs duties of the country being shipped to and these are not currently automatically calculated at check out but we are working on it.

How much does shipping cost?

Shipping costs £7.00 for the UK, £16.00 for the European Union and £17.50 for the rest of the world

Can you combine shipping of pieces?

Yes you can combine the shipping of pieces together in one order.

 

 What are your delivery options?

We use Royal Mail Special Delivery for UK orders and Royal Mail International Tracked and Signed for worldwide shipments

 What is your returns and exchanges policy?

We accept returns and exchanges within 20 days of receipt of the goods. For more details see our returns and exchanges policy